Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Overhead Door Parts Canada

    Copyright © 2011-2018 Overhead Door Parts Canada. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2011-2018 Overhead Door Parts Canada. All rights reserved.



  • Privacy Policy
  • Overhead Door Parts Canada use of personal information that you may submit to Overhead Door Parts Canada through this Web site is governed by the Overhead Door Parts Canada Privacy Policy.



  • Shipping & Delivery
  • OverHead Door Parts Canada ships the next business day of receiving your order. A tracking number will be sent to you by email.  The carriers used for shipping are FedEx, Canada Post and Day & Ross.



  • Sales Tax
  • Overhead Door Parts Canada charges sales tax for merchandise ordered on this Web site based on the applicable provincial sales tax rate and the location to which the order is being shipped.



  • Return Policy
  • Thank you for shopping with Overhead Door Parts Canada, our goal is to make a refund as fair and easy as possible. Please contact us at sales@overheaddoorparts.ca we reply to emails 7 days a week or call us at (250) 300 4085
     
    Should you find it necessary to return any merchandise, please follow the instructions below.

    1. If you would like to exchange an item for a different one, please contact us and request to return the original item. You do not have to wait for us to receive the original item before placing the new order. The merchandise must be returned in their original condition (100% complete) with all original parts and free from any defects within 30 days (ie. defects on  a remote from trying to open it). Please note that it takes us 2 to 3 business days to process returns once they arrive. For products returned in original condition, a refund will issued less our shipping expenses. A refund will be issued depending on the condition, at the discretion of Overhead Door Parts Canada, if products are not returned in the original condition.

    2. If you received a faulty item, please contact us to request a new item to be shipped or a refund. You will be refunded your original purchase price once we receive the item.

    3. The customer is responsible for all Shipping and Handling charges incurred for returning any products to Overhead Door Parts Canada.

    4. Pack and seal your return merchandise securely with delivery confirmation and/or insurance. Overhead Door Parts Canada is not responsible for items lost/damaged in return shipment.  Please allow 1-2 weeks from return shipped date for your account to be credited. If you have not received the refund within 3 weeks of sending your order back please contact us.

    5. Return all products to:

    • Overhead Door Parts Canada
    • 39 Garmisch Rd.
    • Vernon, BC
    • V1H 2K1